Privacy Policy
Published: 13.05.2024 (v24.05.13)
Spaceberg's Commitment to Your Privacy
At Spaceberg, your privacy is paramount. We only collect and use personal data that is essential for delivering our services, which includes:
- Name
- Address
- Phone number
- Email address
- Other identifiable data
Purpose and Use of Collected Data
This privacy policy outlines the types of data we collect, the purposes for which we use personal information, and the choices available to you regarding our use of your data. We also detail how you can access, update, or control your personal information.
Inquiries
Should you have any questions about our practices or the rights outlined here, please feel free to contact us at any time.
Data Collection
We gather information to enhance the quality of our services. Typically, you provide this information directly when you:
- Create a customer account (e.g., name, address, credit card details)
- Seek assistance from our customer service team
- Complete contact forms, subscribe to newsletters or participate in surveys
- Participate in competitions and promotional activities
We also collect data through your interactions with our services to ensure optimal performance. This includes:
- Transaction and service usage details linked to your account
- Automatic data collection via metadata, log files, cookies, and device information when you interact with our services
- Location data derived from your IP address and device settings
Third-Party Data
Occasionally, we may obtain data from public databases or purchase it from third parties to enhance our existing datasets, which helps us to update, expand, or correct our records and to identify potential new customers.
Use of Your Information
We minimize the data we collect and limit its use to:
- Delivering, improving, and expanding our services
- Ensuring security and identifying necessary updates
- Preventing fraud and system abuse
- Collecting usage statistics to understand service engagement and customer needs
Communication regarding our services, including promotional offers (if you have consented), may be sent via email, text, or phone.
International Data Transfers
Your data may be transferred across international borders if you use our services from a country other than where they are hosted.
Analytical Tools
We use tools like Matomo to collect data on website interactions to enhance user experience. This data is stored securely and not linked to personal identifiers.
Cookies
Our websites use cookies to enhance your browsing experience. The use of cookies is based on your consent through browser settings.
Third-Party Websites
Links to third-party websites are included on our site. We are not responsible for the privacy practices of these external sites.
Data Management
To view, update, or delete your data, please log into your customer portal. If data deletion conflicts with service delivery or legal obligations, we will comply as far as possible.
Security and Retention of Your Data
We adhere to accepted standards for data security and retention, using encryption and recommending two-factor authentication via platforms like Google Authenticator. Data is retained only as long as necessary to fulfil contractual and legal obligations.
For any concerns about data security or storage, please contact us directly.
